Do You Mind If…?

Have you ever filled a super-long survey that “shouldn’t take more than 5 minutes?”

As marketers, we design questionnaire for qualification calls. Some questions are required by the sales team, some others by the company veterans. Questionnaires often turn out being a long and bothering list of questions; a key fiasco factor for any marketing survey.

Surveys should start with a brief product description, before asking maximum five questions. Gather only the information you need, and gather it as efficiently as possible.

1. Tell about the software benefit in (few) plain words
2. Follow up with a brief questionnaire
3. Be nice and entertaining
4. Reward the responder somehow. A paper of his interest would be fine.

Ethic of reciprocity: don’t do to others what you don’t want to be done to you.