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	<title>Giorgio Buccilli On Line - The Business of Software &#187; accounts</title>
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		<title>It’s Your Boss</title>
		<link>http://www.giorgiobuccilli.com/2007/02/it-is-your-boss/</link>
		<comments>http://www.giorgiobuccilli.com/2007/02/it-is-your-boss/#comments</comments>
		<pubDate>Mon, 05 Feb 2007 16:56:00 +0000</pubDate>
		<dc:creator>Giorgio Buccilli</dc:creator>
				<category><![CDATA[Marketing Practice]]></category>
		<category><![CDATA[accounts]]></category>
		<category><![CDATA[boss]]></category>
		<category><![CDATA[clients]]></category>
		<category><![CDATA[customer]]></category>
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How do you call your customer?
Consumer companies refer to retailers as direct customers. I think this may create a mindset where satisfying the intermediary matters most. B2B companies refer to accounts.  Though account is synonym of client, it also means: &#8220;a record of debit and credit entries&#8221;. Account is misleading too, as it figures a [...]]]></description>
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<p>How do you call your <strong>customer</strong>?</p>
<p>Consumer companies refer to <em>retailers </em>as direct customers<em>. </em>I think this may create a mindset where satisfying the intermediary matters most. B2B companies refer to <em>accounts</em>.  Though account is synonym of client, it also means: <em>&#8220;a record of debit and credit entries&#8221;. </em>Account is misleading too, as it figures a relationship mainly made of formal business arrangements.</p>
<p><strong> </strong></p>
<p><strong>Boss</strong>. Why not calling your customer <em>boss</em>. You can call me <strong>boss manager</strong>, then.</p>
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